In qualitative interviews, stakeholders in different roles of the initially Western European offices were asked about their current business approaches as well as their problems and wishes regarding a CRM system.
Afterwards, a consolidated blueprint of all branches was created and presented in workshops and further developed. This blueprint was the starting point for further hackathons in order to jointly work out a middle way of how all branches can work together on one system in the future.
After a hackathon with some good Lego sessions at the beginning, the implementation of individual features in the CRM was started immediately if possible or implemented using wireframes/prototypes and then questioned, presented and refined.
Main tasks within the project:
Creation of interview guidelines
Conducting the interviews
Creation/further development of blueprints
Workshop preparation as well as facilitating.
Creation of prototypes