


Client: International concrete manufacturer Project duration: 5 months Challenge: A globally leading building materials producer faced a critical challenge: Despite its global presence, sales teams across diverse markets operated with outdated, inefficient, and decentralized processes. Each region—from France and Italy to the USA—used its own distinct SAP system. This fragmented landscape caused significant friction in internal communication and made it nearly impossible to ensure consistent and transparent workflows for contract negotiations, orders, and deliveries. There was an urgent need to re-establish and harmonize these processes within a central CRM system. The overarching goal was to improve efficiency, enhance data consistency, and build a future-proof, scalable solution that accommodated diverse regional requirements.