Self service portal

Client: Matrix42 Challenge: In most companies are the same problem, when an employee needs a second display for the remote work for example or simply a bag for his laptop, he must go to his supervisor or boss afterword he called the IT etc. The same thing with issues or support. It’s not a big deal for small companies. But large groups spent a lot of time to this, because there has budgets, feedback channel, IT, and finance approval and so on and so on. In a nutshell, for little things we waste a lot of time

Solution:

A self-service portal for every employee

• where there can easily shop work items by his self.

• open or check support tickets.

• Get information about company announcements

• get help about the company or processes

For the support tickets it’s easy to understand which status the ticket has and there is also a channel for possible callbacks embedded.

Sure, not every employee can order what he want, there is an easy and clean approval process in the background, where the supervisor can check what is ordered, how much is it and which person with department information need this.

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