Solution:
A cloud-based platform with filtering for different clients. Order tickets by priority, impact and/or urgency. The possibility to choose a ticket template and show all information from the affected user.
Ticket System process/ mockup
Client: vertical GmbH Challenge: Create a portal to manage all the inhouse tickets and the tickets from different client identity’s as well. For the supporters it’s also important to know which support plan is selected and wich services comes from vertical respectively is managed or not.